Steps to be taken before any consultation, hospitalization and examination.

As soon as you arrive at HGOPED, a team will welcome you to the Central Hall 24/7. They are available to provide you with any necessary information and guide you within the establishment.

For any consultation, hospitalization or discharge, it is necessary to complete certain administrative formalities in order to guarantee medical coverage and the costs that it generates.

To carry out these formalities, a centralized reception area is at your disposal in the Central Hall. For this purpose, you must present:

• an identity document (CNI, Passport, Driver’s license)
• proof of a specific or one-off situation (Health Insurance Card, Mutual Insurance Card, Benefit voucher from an approved company, disability or indigence card).
  

You are admitted by emergency:

The formalities are kept to a minimum when you are admitted following an emergency. However, one of your relatives will have to present the necessary documents at the reception point as soon as possible in order to regularize your administrative file.

The healthcare team will inform you during an interview of the practical details of your hospitalization.

Your personal belongings

Remember to bring or have you bring your personal linen (bathrobe, towels and washcloths, slippers, etc.) as well as your toiletries. HGOPED only provides you with sheets and pajamas.

In Maternity and Pediatrics, consider the baby’s trousseau and the child’s linen, respectively.

Storage of your valuables and personal property

It is unwise to keep jewelry, money, cell phone, etc. with you. For safety reasons, we advise you to give these items to your family. If you wish to keep these items, HGOPED declines all responsibility in the event of loss, damage or theft.

Your meals

HGOPED has a Canteen. Meals are prepared in accordance with current regulations and hygiene standards. The dishes are adapted to your profile according to your state of health and as much as possible to your eating habits. Bringing food from outside is prohibited for reasons of food safety and hygiene.

Meals are served in your room at the following times:

• 8:30 am – 9:00 am for breakfast.
• 12:30 p.m. – 1 p.m. for lunch
• 7:30 p.m. – 8 p.m. for dinner.

The Menu Committee works to improve the nutritional care of patients and the quality of food delivery.

Your Safety

It is forbidden to smoke in the entire hospital, to bring alcohol, drugs or any other object prohibited by law. Security guards ensure the safety of patients and their families 24 hours a day.

In the event of a fire alarm:

Stay calm, 

• Do not open windows to avoid drafts,
• Leave your room only at the request of the staff or the fire brigade,

If the fire starts in your room:

• If you are not valid, make the sick call,
  
• If you are valid, exit your room by closing the door behind you,
  
• Notify the service personnel.
  For your safety, please notify a caregiver when you leave your room.
  
  

The mission of the Social Actor Office at HGOPED is to listen, inform, advise, guide and support the people received and their families, to help them with the procedures and to inform the services concerned for the examination of a social measure.

The Social Action Office is located on the Ground floor of the 2nd building, in the Central Hall. Open Monday to Friday 8 a.m. to 4 p.m. 15 mins. Contact: (+237) 233 504 300?

The healthcare team will meet with you to anticipate your discharge and ensure continuity of care. Everything will be done to respond appropriately to your needs.

The billing service in collaboration with the Major of your hospitalization unit prepares your bill for medical care. The healthcare team will give you the documents you need to continue your treatment (prescription, medical certificate, discharge form, etc.). Check that you have not left anything in your room.

If necessary, the Patient Management Office will assist you in the procedures related to your stay and / and your discharge from the hospital.

The discharge date is set by your doctor. If you wish to discontinue medical care on your own initiative, we will ask you to sign a waiver thus releasing the Hospital from liability for the consequences of your choice. You will be informed of the risks involved.

We invite you to complete the satisfaction questionnaire or enter a word in the suggestion boxes installed in the Central Hall or at the entrance to hospital units. We attach importance to your observations and suggestions which allow us to improve our services (care practices and accommodation). A questionnaire to be completed online will also be made available to you.